Changes to Gas Servicing and Heating Repairs


In order to continue to deliver essential services the following changes are now introduced for all gas servicing and heating repairs and will immediately be implemented by City Technical Services.

Priority will now be for essential customer visits as below.


Essential


 


Non Priority Work


No heat

 


Noisy parts


No hot water


No heating to one radiator (exception of living room)


Uncontrollable water leak


Controllable water leak


CP12 Gas Service


Airing systems


Gas escape after National Grid attendance


Upgrade of partial heating whilst existing system operational


Vulnerable Tenants


Cosmetic Parts


Risk to Life and/or Property


Fitting of non-essential operational parts

Priority for vulnerable customers will continue. By this, vulnerable includes Medical Vulnerability, those aged over 70 and households that have babies.

We have a legal obligation to undertake gas servicing and this will continue.  You will be notified if your service is due and every effort must be made to allow access as normal.  Arrangements will be made to ensure social-distancing and if you are self-isolating please discuss this directly with City Technical Services.

We hope you understand the reasons behind these measures.  Our current and ongoing priority is to ensure the safety of our tenants, staff and contractors and to adhere to the Government Guidelines whilst this crisis continues.