Complaints Form

The Association is committed to providing high quality service however sometimes things can go wrong and when this does we are determined to establish how this happened and try and put things right.

To be able to investigate a complaint we need to know the circumstances and the details relating to this. This Complaints Form will ensure we receive the correct information to respond to your complaint and will assist with the achievement of our complaint handling objectives.

Please note that any information provided will only be used to deal with your complaint and to improve our services and will be retained by the Association in accordance with the requirements of the General Data Protection Regulations.

Prior to completing this form please read our Service Users Summary CHP 2021

Name

Address

Telephone number

E-mail address

Please give details of your complaint and explain what has gone wrong. Try to include dates and all the main points as this will assist us in considering your complaint

Have you complained about this issue before?

Yes No

How did you contact us regarding your previous complaint?

In person In writing By telephone By e-mail

Please give the name of the person who dealt with your previous complaint?

Please explain what action you would like the Association to take to resolve your complaint