Policies and Procedures
Corporate & Finance
| Title | File Size | |
|---|---|---|
| Board Member Role Description 2021 | 161KB | |
| Committee Members Expenses 2020 | 135KB | |
| Complaints Form 2021 | 38KB | |
| Complaints Handling Procedure 2021 | 703KB | |
| Corporate Communication Strategy 2024 | 191KB | |
| Corporate Sustainability Policy 2023 | 134KB | |
| Equality And Human Rights Policy 2022 | 339KB | |
| Equality And HR Strategy | 18MB | |
| Gifts Hospitality Policy 2024 | 170KB | |
| Rent Policy 2025 | 188KB | |
| Rent Policy 2025 Appendix 1 | 630KB | |
| Senior Staff Expenses Analysis | 9KB | |
| Service Users Summary CHP 2021 | 323KB | |
| VFM Statement 2023 | 290KB | |
| Whistleblowing Policy 2023 | 225KB |
Customer Services
| Title | File Size | |
|---|---|---|
| Asset Management Strategy 2024 2029 | 277KB | |
| Customer Services And Standards Policy 2021 | 230KB | |
| Tenant Consultation Programme 2019-21 | 93KB | |
| Tenant Engagement Communication Strategy 2024 | 633KB |
Governance
Housing
| Title | File Size | |
|---|---|---|
| Abandoned Property Policy 2024 | 242KB | |
| Allocation Policy 2024 | 391KB | |
| Antisocial Behaviour Policy 2024 | 300KB | |
| Assignation Policy 2022 | 245KB | |
| Customer Payments Policy 2020 | 220KB | |
| Decant Policy 2024 | 342KB | |
| Estate Management Policy 2022 | 241KB | |
| Joint Tenancy Policy 2022 | 153KB | |
| Lodger Policy 2022 | 144KB | |
| Property Leasing Policy 2023 | 123KB | |
| Protection Of Vulnerable Persons Policy 2021 | 794KB | |
| Rent Arrears Policy 2022 | 326KB | |
| Repossession Policy 2023 | 374KB | |
| Residents Domestic Abuse Policy 2022 | 361KB | |
| Shared Ownership Policy 2021 | 256KB | |
| Subletting Policy 2022 | 197KB | |
| Succession To Tenancy Policy 2022 | 135KB | |
| Tenancy Sustainment Policy 2022 | 227KB |
Human Resources
| Title | File Size | |
|---|---|---|
| Dignity At Work Policy 2024 | 288KB | |
| Policy Statement 2024 | 208KB | |
| SHAPS Members Guide Defined Benefit Scheme | 456KB | |
| SHAPS Members Guide Defined Contribution Scheme | 322KB | |
| Smoke Free Policy 2022 | 131KB | |
| Staff Recruitment And Selection Policy 2024 | 250KB | |
| Unacceptable Actions Expected Behaviours Policy 2021 | 160KB |
Landlord Safety Manual Policies
| Title | File Size | |
|---|---|---|
| Landlord Safety Manual 2024 | 2MB |
Property & Development
| Title | File Size | |
|---|---|---|
| Adaptations Policy 2023 | 272KB | |
| Asbestos Policy 2021 Approved | 377KB | |
| Asset Management Strategy 2022 2027 | 324KB | |
| Lettable Standard 2023 | 231KB | |
| Right To Repair Policy 2022 | 171KB | |
| Planned Maintenance Policy 2024 | 125KB | |
| Property Factoring Policy 2024 | 233KB | |
| REACTIVE MAINTENANCE POLICY 2024 | 194KB |
