Policies and Procedures

Corporate & Finance

Title File Size
Board Member Role Description 2021 161KB
Business Continuity Plan 2024 1MB
Committee Members Expenses 2020 135KB
Complaints Form 2021 38KB
Complaints Handling Procedure 2021 703KB
Corporate Communication Strategy 2024 191KB
Corporate Risk Register Q2 2021.2022 345KB
Employee Expenses Policy 157KB
Corporate Sustainability Policy 2023 134KB
Equality And Human Rights Policy 2022 339KB
Equality And HR Strategy 18MB
Fin Regulations Procedures Nov 2024 464KB
Gifts Hospitality Policy 2024 170KB
Rent Policy 2025 188KB
Rent Policy 2025 Appendix 1 630KB
Senior Staff Expenses Analysis 9KB
Service Users Summary CHP 2021 323KB
VFM Statement 2023 290KB
Whistleblowing Policy 2023 225KB

Customer Services

Title File Size
Asset Management Strategy 2024 2029 277KB
Customer Services And Standards Policy 2021 230KB
Tenant Consultation Programme 2019-21 93KB
Tenant Engagement Communications Strategy Action Plan 2021 419KB

Governance

Title File Size
Board Member Induction Policy 2023 149KB
Board Member Recruitment Policy 2024 138KB
Code Of Conduct Declaration Of Eligibility For Governing Body Members 2024 1MB
Code Of Governance 2021 205KB
Corporate Procurement Policy 2024 347KB
Corporate Sustainability Policy 2023 134KB
Data Breach Management Policy 2024 169KB
Data Retention Policy 2024 305KB
Data Subject Request Policy 2024 145KB
Information Security Policy 2024 146KB
Standing Orders Delegated Authority 2024 173KB
Website Privacy Policy 118KB
Membership Policy 2024 113KB
Privacy Policy 2024 Incl App 1 181KB
Privacy Policy 2024 App 2 Fair Processing Notice Tenant 155KB
Privacy Policy 2024 App 3 Data Sharing Agreement 236KB
Privacy Policy 2024 App 4 Data Processor Addendum 152KB
Role Description Board Member 2024 166KB
Role Description Of Chairperson 2024 102KB
Role Description Of Vice Chairperson 2024 78KB
Records Management Policy 2024 193KB
Special Categories Of Personal Data Policy 2024 220KB

Housing

Title File Size
Abandoned Property Policy 2024 242KB
Allocation Policy 2024 391KB
Anti Social Behaviour Policy 2022 302KB
Assignation Policy 2022 245KB
Customer Payments Policy 2020 220KB
Decant Policy 2024 342KB
Estate Management Policy 2022 241KB
Joint Tenancy Policy 2022 153KB
Lodger Policy 2022 144KB
Property Leasing Policy 2023 123KB
Protection Of Vulnerable Persons Policy 2021 794KB
Rent Arrears Policy 2022 326KB
Repossession Policy 2023 374KB
Residents Domestic Abuse Policy 2022 361KB
Shared Ownership Policy 2021 256KB
Subletting Policy 2022 197KB
Succession To Tenancy Policy 2022 135KB
Tenancy Sustainment Policy 2022 227KB
Tenant Engagement Communications Strategy Action Plan 2021 419KB

Human Resources

Title File Size
H&S Manual Policy Statement Page 2022 26KB
Flexible Working Policy 2024 143KB
Sabbatical Policy 2024 156KB
Severance Redundancy Etc Policy 2023 167KB
SHAPS Members Guide Defined Benefit Scheme 456KB
SHAPS Members Guide Defined Contribution Scheme 322KB
Smoke Free Policy 2022 131KB
Staff Recruitment And Selection Policy 2024 250KB
Unacceptable Actions Expected Behaviours Policy 2021 160KB

Trade Union, Unions UK, Workers Union - Unite the union

 

Landlord Safety Manual Policies

Title File Size
Landlord Safety Manual policies can be accessed by clicking this link to the Landlord Safety Manual 2MB

Property & Development

Title File Size
Adaptations Policy 2023 272KB
Asbestos Policy 2021 Approved 377KB
Asset Management Strategy 2022 2027 324KB
Lettable Standard 2023 231KB
Right To Repair Policy 2022 171KB
Reactive Maintenance Policy 2021 157KB
Planned Maintenance Policy 2024 125KB
Property Factoring Policy 2024 233KB