Policies and Procedures
Corporate & Finance
Title | File Size | |
---|---|---|
Board Member Role Description 2021 | 161KB | |
Committee Members Expenses 2020 | 135KB | |
Complaints Form 2021 | 38KB | |
Complaints Handling Procedure 2021 | 703KB | |
Corporate Communication Strategy 2024 | 191KB | |
Corporate Risk Register Q2 2021.2022 | 345KB | |
Corporate Sustainability Policy 2023 | 134KB | |
Equality And Human Rights Policy 2022 | 339KB | |
Equality And HR Strategy | 18MB | |
Gifts Hospitality Policy 2024 | 170KB | |
Rent Policy 2025 | 188KB | |
Rent Policy 2025 Appendix 1 | 630KB | |
Senior Staff Expenses Analysis | 9KB | |
Service Users Summary CHP 2021 | 323KB | |
VFM Statement 2023 | 290KB | |
Whistleblowing Policy 2023 | 225KB |
Customer Services
Governance
Housing
Title | File Size | |
---|---|---|
Abandoned Property Policy 2024 | 242KB | |
Allocation Policy 2024 | 391KB | |
Anti Social Behaviour Policy 2022 | 302KB | |
Assignation Policy 2022 | 245KB | |
Customer Payments Policy 2020 | 220KB | |
Decant Policy 2024 | 342KB | |
Estate Management Policy 2022 | 241KB | |
Joint Tenancy Policy 2022 | 153KB | |
Lodger Policy 2022 | 144KB | |
Property Leasing Policy 2023 | 123KB | |
Protection Of Vulnerable Persons Policy 2021 | 794KB | |
Rent Arrears Policy 2022 | 326KB | |
Repossession Policy 2023 | 374KB | |
Residents Domestic Abuse Policy 2022 | 361KB | |
Shared Ownership Policy 2021 | 256KB | |
Subletting Policy 2022 | 197KB | |
Succession To Tenancy Policy 2022 | 135KB | |
Tenancy Sustainment Policy 2022 | 227KB | |
Tenant Engagement Communications Strategy Action Plan 2021 | 419KB |
Human Resources
Landlord Safety Manual Policies
Property & Development
Title | File Size | |
---|---|---|
Adaptations Policy 2023 | 272KB | |
Asbestos Policy 2021 Approved | 377KB | |
Asset Management Strategy 2022 2027 | 324KB | |
Lettable Standard 2023 | 231KB | |
Right To Repair Policy 2022 | 171KB | |
Reactive Maintenance Policy 2021 | 157KB | |
Planned Maintenance Policy 2024 | 125KB | |
Property Factoring Policy 2024 | 233KB |