Your Neighbourhood
This page gives details of your Housing Services Officers, information about anti-social behaviour, estate inspections, the landscaping and stair clearing work we undertake, how we subsidise bulk uplifts and our plan to subsidise the provision of garden waste collection.
Your Housing Services Officers
Housing Services Officers provide a complete housing management service to tenants and housing applicants.
Find out who your Housing Services Officer is and what areas they cover
Anti-Social Behaviour
We want everyone to feel safe in their community and in their home. If you are affect by Anti-Social Behaviour, please report it to us.
Estate Inspections
The Association carries out regular inspections of its estates to ensure they are maintained in a good condition. During the inspection staff record any areas of disrepair, untidiness and check the condition of any common landscaping that the Association is responsible for.
If you would like to take part in our estate inspections please contact our office, and we will invite you nearer the time the inspection is due to take place. You can still report any common repairs or issues within your development by contacting the office on 01259 722899 or emailing us at customerservices@ochilviewha.co.uk
Landscaping and Stair Cleaning
We undertake landscaping and stair cleaning services at some of our developments. Where this applies to your development, this is included in your rent. Details of our landscaping and stair cleaning specifications can be found below.
Bulk Uplifts
Ochil View subsidise our tenants towards the cost of a bulky uplift. To find out how this works in your area, see below.
- Clackmannanshire
Contact Clackmannanshire Council directly on 01259 450000 with details of your uplift. You will be given instructions on what can be uplifted and you will require to pay at the point of arranging the uplift. The uplift service is limited to 8 items per single uplift. The Association subsidises the uplift service and you are entitled to two uplifts per year at a reduced cost of £20 each (or 1 double uplift if more than 8 items). If you require an additional uplift or have more than 8 items to be uplifted in a single visit, this can still be processed however you will require to pay the full rate of £40. We subsidise a total of 20 uplifts per month across our stock and you may be advised when you call that this limit is reached. You can then choose to pay the full £40 or wait until the next month. Black bags do not form part of the bulk uplift service and Clackmannanshire Council will not lift these. If you do have black bags, report these to Clackmannanshire Council and necessary information will be passed back to the Association to action.
- Fife
From 1st April 2023, Fife Council are offering free bulk uplifts for those living in their area. Given the level of responses they have received, there may be a delay in getting your uplift arranged.
For more information please visit - https://www.fife.gov.uk/kb/docs/articles/bins-and-recycling/bulky-uplift-service
Garden Waste
Please note: - This only applies to tenants in Clackmannanshire Council areas.
Clackmannanshire Council now charge for the collection and disposal of garden waste which requires the purchase of a permit to allow your brown bin to be collected.
The Association subsidises this service which is for tenants with gardens who require their garden waste collected. For example, if you have a hard-landscaped garden (e.g. slabs, paving, chips) with no garden waste we will not subsidise you.
If you would like to be included in the permit scheme please contact us on either of the following methods:
➢ By telephone to our office on 01259 722899
➢ By email to customerservices@ochilviewha.co.uk
Once you receive your permit all enquiries relating to collection dates, contamination or any other aspect should be directed to Clackmannanshire Council who run the service.
