Our responsibilities

 As your landlord, Ochil View Housing Association has responsibilities towards its Scottish Secure Tenants and we will:

  • Carry out any repairs to keep it wind and watertight and safe to live in at all times
  • Keep the structure and exterior of the house and all installations for water, gas, electricity, sanitation, heating and hot water in working order
  • Carry out repairs within the times we set out in our Repairs Policy
  • Carry out repairs promptly and to a good standard
  • Keep your home to the Scottish Housing Quality Standard at all times
  • Give you a written tenancy agreement
  • Give you information about our complaints procedure
  • Give you information about our policies on setting rent, allocating houses, repairs and maintenance
  • Be reasonable, and if we refuse permission, we must have a good reason
  • Consult with you, and take account of your views, before making or changing any policies that are likely to significantly affect you, for example, repairs and maintenance, rent and service charges
  • Pay compensation at the end of your tenancy for certain types of improvements you have made to your home. (Providing you obtained our permission in the first place)

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