Types of repair & response times

The Association sets the following response times to complete your repairs:

Emergency Repairs

Attendance within 4 hours of reporting the emergency.

An emergency repair can be any of the following:

  • A leak of water that cannot be contained, resulting in damage to the building fabric.
  • A leak of waste water or sewage.
  • A blocked toilet or drain.
  • Faulty electric sockets or wiring.
  • Faulty smoke detector or carbon monoxide detector.
  • No central heating or hot water.

Urgent Repairs

Attendance within 24 hours of reporting the urgent repair.

An urgent repair can be any of the following:

  • A lock change
  • Drainage issues
  • No heating or hot water
  • Door entry problems

Routine Repairs

Attendance within 10 working days from reporting the repairs request.

Routine repairs are all those that are not classed as Emergency or Urgent.

During 2017/18 we achieved 96.68% of all emergency repairs on time

87.17% of all repairs on time

81.47% of repairs were completed right first time.